Delete Your Account

Request deletion of your Naseeby account and personal data at any time — directly in the app or by email.

This page explains how to request deletion of your account on Naseeby, the halal matrimonial app developed and maintained by LayersFlow Pty Ltd (ABN 81 694 343 998) on behalf of the Naseeby waqf entity. It sets out the steps to delete your account and exactly what data is removed and what is retained.

1.  How to request account deletion

Option A — Delete from within the app (recommended)

Account deletion is self-service and takes effect immediately. In the Naseeby mobile app:

The same option is available on the web app at Settings → Account → Delete account.

Option B — Request deletion by email

If you cannot access the app, you can request deletion by emailing us from the address on your account. We will verify your identity and complete the deletion within 30 days.

Email team@naseeby.appwith the subject line “Account deletion request”.

2.  What data is deleted

When you delete your account, the following personal information is removed immediately and permanently:

• —Your names — alias/display name and your encrypted real name
• —Contact details on your profile, including your wali's name, relationship and phone number, and any reference person's details
• —Your profile photos — both the original and the blurred version are deleted from storage
• —Your demographic and profile details — date of birth, age, height, nationality, country of birth, residency, languages, sect, occupation, Islamic studies, marital and children status, smoking status, bio, and all preferences (what you're looking for, non-negotiables, priorities)
• —Your matches and active connections
• —Your ability to sign in — your login is disabled so the account can no longer be accessed

3.  What data is kept, and for how long

A limited amount of data is retained after deletion, only for safety, abuse-prevention, and legal reasons. It is never used for marketing, profiling, or advertising:

• —Anonymised record — an anonymised record with all personal details stripped out (retained for safety and abuse prevention) is kept for 90 days, then permanently deleted.
• —Re-registration blacklist — your email address and phone numbers (including any wali or reference phone numbers) are added to a blacklist so a deleted or banned account cannot immediately re-register. This is retained to protect the community.
• —Legal and financial records — where we are legally required to keep them (for example, records related to payments processed by Stripe), minimal records may be retained for the period required by Australian law.

After the 90-day period, the anonymised record is permanently deleted. For full details, see our Privacy Policy.

4.  Questions or help

If you have any questions about deleting your account or your data:

App: Naseeby

Email: team@naseeby.app

Website: naseeby.app

Developer: LayersFlow Pty Ltd (ABN 81 694 343 998), on behalf of the Naseeby waqf entity